Welcome to Cootamundra Family Medical Centre. We are a dedicated practice providing care to the local community of Cootamundra.
Address
148 Parker Street Cootamundra NSW 2590
Opening Hours
Monday to Friday: 9am to 1pm and 2pm to 5pm
After-hour Service
Cootamundra Hospital: 02 6942 0444
Practice Billing
We are changing into a MIXED – BILLING PRACTICE.
Bulk Billing may still apply for eligible customer only.
Practice Fees
This is to inform our patients that as of 19/08/2024 Cootamundra Family Medical Centre will become a Mixed Billing Practice. There will be a $40.00 to $80.00 out of pocket cost for all patients between the age of 16- 65 years for all face-to-face consultations. All charges are subject to change without prior notice.
Consultation Fees:
| Standard Consultation fee | Type | Out of pocket cost |
| Up to 19 min | Level B | $40.00 |
| 20-39 min | Level C | $60.00 |
| 40- 59 min | Level D | $80.00 |
| 20 minutes | Treatment Room and Procedure | $70.00 -$100.00 |
Non-Medicare card holder including Oversea Students and Visitors:
same as above rates but no rebate
| 5-19 min | $82.85 – no rebate |
| 20-39 min | $142.90 – no rebate |
| 40 min and over | $202.15 – no rebate |
| Treatment Room and Procedure | $150.10- $180.10 – no rebate |
Procedures and Other Services:
Other services such as procedures, dressings, treatment room presentations, forms and transfer of records may incur additional costs. You will be informed of these in advance.
Referral & Scripts without consultation $20
Cancellation Policy:
Management requests as a courtesy to both your doctor and patients that you provide 24 hours’ notice in the event you are unable to attend your appointment. Our practice has a cancellation list to allow patients in need to be allocated an appointment if one becomes available. Failure to provide 24 hours’ notice will result in cancellation charges.
If you need to cancel your appointment outside of normal business hours and have made your appointment online, please cancel your appointment through HealthEngine. If you made your appointment over the phone or in person and need to cancel your appointment outside of business hours, please email info@cootamundrafamilymedical.com.au
| GP Standard Short Consultation Cancellation fee | $40.00 |
| GP Standard Long Consultation Cancellation fee | $60.00 to $80.00 |
We would like to take this opportunity to thank you for your understanding and support and trust you will continue to value the high level of quality care we provide to all who enter our Practice.
*Exceptions may apply for eligible patients, depending on Patient Age and circumstances.
Workers compensation:
We will not bill WorkCover directly unless you have a letter accepting your claim, with a claim number and billing information. If you do not have such a letter, we will bill you as normal and you will need to seek reimbursement from your employer or WorkCover.
Our current fee schedule is also displayed in our main waiting area.
PLEASE NOTE:
That for longer appointments or those with multiple issues the fee might be higher, and an appropriate appointment must be made. If you have questions, please do not hesitate to ask our friendly staff.
We ask that all accounts be paid at the time of your consultation. We have EFTPOS facilities available (debit and credit card)
Payment Options:
● TYRO / EFTPOS / Credit Card
Registering Your Bank Details with Medicare:
For patient convenience, we offer electronic claiming, your claim will be sent to Medicare through a secure internet connection. Your Medicare benefit will be paid into the bank account registered with Medicare (subject to you having a valid/in date Medicare card).
To facilitate faster processing of rebates from Medicare please make sure that your bank
details are linked withMedicare.
Call (Medicare) 132011 – Option 3 to register bank details or visit Getting Medicare benefits – Medicare – Services Australia
Useful Medicare Links:
https://www.humanservices.gov.au/customer/services/medicare/medicare-online-accounts
https://my.gov.au/LoginServices/main/login
https://www.humanservices.gov.au/customer/subjects/medicare-claiming
We offer bulk billing to our regular patients that hold a valid Medicare or DVA card for the following services:
- Routine Immunisations under the National Immunisation Program
- Children under 16 years
- Patients over 65 years
- Patients eligible for closing the Gap program, once enrolled at the practice
- Patients eligible for Veterans affairs
- Home medication reviews jointly with treating GP and regular pharmacist
- Chronic disease management plan and reviews
- Health assessments for chronic disease
- Overseas visitors / workers that hold a valid BUPA card
- COVID-19 vaccinations
- Telephone consultations, for our regular patients seen at the practice at least once in the last 12 months
Home Visits
The Doctor is available for home visits if the patient has a condition that prevents her / him from attending the Surgery.
Communication Policy
Receiving and returning telephone calls & electronic communication. If necessary, emails may be implemented respecting confidentiality.
Interpreter Service
We are registered with TIS. If the service is required, an interpreter is provided for the patient
Confidentiality
All patient health records are maintained in a secure manner.
Reminder Calls
Patients will be notified if they need to see the doctor – e g. Immunisation, results.
Registration
Kruger Medical Centre is a registered Medical Practice with AGPAL.
Emergency
Please call ambulance on 000
Hospitals
Cootamundra Hospital. Phone 02 – 6942 0444
Management of Your Personal Health Information
Your medical record is a confidential document. It is a policy of this Practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised members of Staff.
Complaints & Suggestions
Please feel free to discuss such matters with the Doctor.
For further complaints please contact the NSW Healthcare Complaints Commission.
Phone: 1800 043 159 – Level 13 /323 Castlereagh Street, Sydney NSW 2000.
